AN
Ashley N
1 reviews | Active since Dec 2023
09 Jan 2024, 08:26
EXCEPTIONALLY TERRIBLE SERVICE PROVIDER! NO STARS IS DESERVED
This is the fourth review I have placed for these TERRIBLE people. I have been waiting for my refund for over a month. Every time Im asked to send confirmation of banking details. I have emailed it to several people already and YET IM STILL WAITING FOR MY REFUND!!! I have never in my life encountered such a horrible service provider EVER. I have lodged a complaint with the ISPA as well because Supersonic needs to really be looked into!
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Replies (3)
Supersonic 's replyOfficial
09 Jan 2024, 08:50We are truly sorry for the delay and inconvenience you've experienced regarding your refund. Please know that your concern is being handled by our billing department. They are diligently working on processing your refund.
Supersonic 's reply09 Jan 2024, 08:50
Official
We are truly sorry for the delay and inconvenience you've experienced regarding your refund. Please know that your concern is being handled by our billing department. They are diligently working on processing your refund.
Supersonic 's replyOfficial
09 Jan 2024, 09:49Good day, Ashley,
Thank you for reaching out to Supersonic. We apologize for the delay and the inconvenience caused.
Kindly note that your query is been attended to, and we will provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delay and the inconvenience caused.
Kindly note that your query is been attended to, and we will provide you with feedback.
Kind Regards,
Supersonic Team
Supersonic 's reply09 Jan 2024, 09:49
Official
Good day, Ashley,
Thank you for reaching out to Supersonic. We apologize for the delay and the inconvenience caused.
Kindly note that your query is been attended to, and we will provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delay and the inconvenience caused.
Kindly note that your query is been attended to, and we will provide you with feedback.
Kind Regards,
Supersonic Team
AN
Ashley N's updateReviewer Update
11 Jan 2024, 10:30STILL WAITING FOR FEEDBACK! I EVEN EMAILED THE CFO ABOUT THIS BECAUSE I STILL DIDNT GET MY REFUND. I HAVE POSTED SO MANY HELLO PETER MESSAGES, EMAILED, WHATSAPPED, LOGGED TICKETS, REQUESTED CALL BACKS AND NOT ONE PERSON GETS BACK TO ME. IT HAS BEEN MORE THAN 21 WORKING DAYS AND I AM STILL WAITING FOR MY MONEY BACK!!!!!!!!!!!!!!!!!!!! IF I DONT GET AN ANSWER I AM SENDING ALL MY PROOF OF MESSAGES TO THE VOICE AND THE SUN FOR PUBLICATION OF THIS HORRIBLE SERVICE PROVIDER. THIS IS NOT ON!
AN
Ashley N's update11 Jan 2024, 10:30
Reviewer Update
STILL WAITING FOR FEEDBACK! I EVEN EMAILED THE CFO ABOUT THIS BECAUSE I STILL DIDNT GET MY REFUND. I HAVE POSTED SO MANY HELLO PETER MESSAGES, EMAILED, WHATSAPPED, LOGGED TICKETS, REQUESTED CALL BACKS AND NOT ONE PERSON GETS BACK TO ME. IT HAS BEEN MORE THAN 21 WORKING DAYS AND I AM STILL WAITING FOR MY MONEY BACK!!!!!!!!!!!!!!!!!!!! IF I DONT GET AN ANSWER I AM SENDING ALL MY PROOF OF MESSAGES TO THE VOICE AND THE SUN FOR PUBLICATION OF THIS HORRIBLE SERVICE PROVIDER. THIS IS NOT ON!