RS
Roelof S
1 reviews | Active since May 2013
07 Nov 2022, 18:15
Excellent service from the call centre
Had the most AMAZING call centre experience with Dikeledi Legodi today. We were on the phone to close to an hour, troubleshooting my connection issues. While the outcome is that everything is good on Supersonic’s side and that Metrofibre (who has the infrastructure) needs to configure some things on their side, and I’m still not connected, this review is a positive one on my end. Dikeledi remained patient and courteous. She sprinkled a bit of humor and my experience during the call (while she took me as a tech-idiot through some highly technical set-up processes) was really the epitome of what call centre assistance should be like. She is SOLID gold, and an asset to the Supersonic team. Service? 5 stars!!!
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Supersonic 's replyOfficial
07 Nov 2022, 20:09Y'ello
Feedback like this encourages us continually improve our client encounters by comprehending what we are doing well and what we can take a shot at. Along these lines, we thank you for setting aside the effort to send us this supportive reaction.
Thank you
The Supersonic Team
Supersonic 's reply07 Nov 2022, 20:09
Official
Y'ello
Feedback like this encourages us continually improve our client encounters by comprehending what we are doing well and what we can take a shot at. Along these lines, we thank you for setting aside the effort to send us this supportive reaction.
Thank you
The Supersonic Team
RS
Roelof S's updateReviewer Update
21 Nov 2022, 10:46Just thought I'd post a follow up about my experience with Supersonic Fibre. I again tried to play nice, had patience, followed up, and asked nicely... but after a month of no connection its kinda getting hard.
Supersonic has been unable to make good on their promises on resolving this issue. Perhaps follow up on my calls - I can't remember ALL the names, but know that I spoke to Cicil Mojala, Dikheledi, Brighton, and a Manager/team leader by the name of Kagiso whose last contact with me was on the 9th of November.
If you need help getting your heads out of your ****s, or you wish to use my generator to power your laptops so that you can sort this **** out, please do get in touch :)
At the very least, please refund me and cancel my contract, admitting that you are unable to continue rendering the service which I have enjoyed for the last two years so that I can take my business elsewhere.
Supersonic has been unable to make good on their promises on resolving this issue. Perhaps follow up on my calls - I can't remember ALL the names, but know that I spoke to Cicil Mojala, Dikheledi, Brighton, and a Manager/team leader by the name of Kagiso whose last contact with me was on the 9th of November.
If you need help getting your heads out of your ****s, or you wish to use my generator to power your laptops so that you can sort this **** out, please do get in touch :)
At the very least, please refund me and cancel my contract, admitting that you are unable to continue rendering the service which I have enjoyed for the last two years so that I can take my business elsewhere.
RS
Roelof S's update21 Nov 2022, 10:46
Reviewer Update
Just thought I'd post a follow up about my experience with Supersonic Fibre. I again tried to play nice, had patience, followed up, and asked nicely... but after a month of no connection its kinda getting hard.
Supersonic has been unable to make good on their promises on resolving this issue. Perhaps follow up on my calls - I can't remember ALL the names, but know that I spoke to Cicil Mojala, Dikheledi, Brighton, and a Manager/team leader by the name of Kagiso whose last contact with me was on the 9th of November.
If you need help getting your heads out of your ****s, or you wish to use my generator to power your laptops so that you can sort this **** out, please do get in touch :)
At the very least, please refund me and cancel my contract, admitting that you are unable to continue rendering the service which I have enjoyed for the last two years so that I can take my business elsewhere.
Supersonic has been unable to make good on their promises on resolving this issue. Perhaps follow up on my calls - I can't remember ALL the names, but know that I spoke to Cicil Mojala, Dikheledi, Brighton, and a Manager/team leader by the name of Kagiso whose last contact with me was on the 9th of November.
If you need help getting your heads out of your ****s, or you wish to use my generator to power your laptops so that you can sort this **** out, please do get in touch :)
At the very least, please refund me and cancel my contract, admitting that you are unable to continue rendering the service which I have enjoyed for the last two years so that I can take my business elsewhere.