Every phone call is a new story

Since February 15th, I have been in contact with supersonic through twitter and phone calls that I am moving to a different place that already has Vumatel infra (from vumatel infra). About a week ago they sent technicians from Openserve :( - not sure why because that would require a completely new install. Called Supersonic again and they said I just need activation which will be done in 48 hours. Today, 72 hours later in another phone call they say they need to order a new line for me from Vumatel. No communication or anything from their side.