lH
lilly H
1 reviews | Active since May 2014
18 Jun 2021, 17:54
Every month I am left without wifi for a week or more
Every month I am left without wifi for a week or more. I call them daily for a follow up and never get answers, always a run around!!! They say they have logged a call with vodacom technicians and I should just wait for vodacom. They're not prepared to give you a number to contact vodacom yourself and they themselves have no follow up system. Their workers are very rude!!!!
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
19 Jun 2021, 20:33Good day, Lilly H. Thank you for reaching out to Supersonic fibre. We are sincerely sorry for the frustration caused. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply19 Jun 2021, 20:33
Official
Good day, Lilly H. Thank you for reaching out to Supersonic fibre. We are sincerely sorry for the frustration caused. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
SN
Regards
SN
Supersonic 's replyOfficial
19 Jun 2021, 20:33Good day, Lilly H. Thank you for reaching out to Supersonic fibre. We are sincerely sorry for the frustration caused. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply19 Jun 2021, 20:33
Official
Good day, Lilly H. Thank you for reaching out to Supersonic fibre. We are sincerely sorry for the frustration caused. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
SN
Regards
SN
lH
lilly H's updateReviewer Update
21 Jun 2021, 13:22I have done all that everyday since last week Tuesday,15th June 2021 to date. I have called everyday!!!! This has cost me far more than my supersonic monthly bill!! I am fed up and have had enough!! This issue needs to be resolved before end of business today!!!
If it is not, I want my contract cancelled with no penalty to me as supersonic is unable to provide a professional, efficient service to me and is therefore in breach of contract.
If it is not, I want my contract cancelled with no penalty to me as supersonic is unable to provide a professional, efficient service to me and is therefore in breach of contract.
lH
lilly H's update21 Jun 2021, 13:22
Reviewer Update
I have done all that everyday since last week Tuesday,15th June 2021 to date. I have called everyday!!!! This has cost me far more than my supersonic monthly bill!! I am fed up and have had enough!! This issue needs to be resolved before end of business today!!!
If it is not, I want my contract cancelled with no penalty to me as supersonic is unable to provide a professional, efficient service to me and is therefore in breach of contract.
If it is not, I want my contract cancelled with no penalty to me as supersonic is unable to provide a professional, efficient service to me and is therefore in breach of contract.