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Nonhlanhla N
1 reviews | Active since Mar 2020
01 Apr 2021, 22:46
Even the CEO won’t help!
I emailed the CEO of Supersonic Calvin Collet on email: ***, telling him I ordered fibre beginning February and till today I don’t have WiFi. He promised to investigate immediately revert. Till today no response. If the COE does not assist, you know you are *****ed. The call centre is useless, I don’t know why they bother to record calls coz non of them assist with anything. This Joshua who responds to hellopeter complaints and promises to fellow up is lying he won’t do anything. It’s just a generic response because the complaints are public. Stay away!!
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Supersonic 's replyOfficial
02 Apr 2021, 14:58Good afternoon Nonhlanhla,
We sincerely apologize for the delay in getting your fibre activated. We have escalated to the connections manager to look into your issue and assist as soon as possible.
Kind regards
Patience
We sincerely apologize for the delay in getting your fibre activated. We have escalated to the connections manager to look into your issue and assist as soon as possible.
Kind regards
Patience
Supersonic 's reply02 Apr 2021, 14:58
Official
Good afternoon Nonhlanhla,
We sincerely apologize for the delay in getting your fibre activated. We have escalated to the connections manager to look into your issue and assist as soon as possible.
Kind regards
Patience
We sincerely apologize for the delay in getting your fibre activated. We have escalated to the connections manager to look into your issue and assist as soon as possible.
Kind regards
Patience