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Bruce B
1 reviews | Active since Nov 2016
07 Sept 2020, 10:43
Even begging for help gets you nowhere!
Support is getting worse by the day @ Supersonic. The current failure has been ongoing for 4 days and no signs of any willingness to help. After spending an entire weekend on the phone, I am still in the dark. I am literally begging for help! Waiting for more than 3 people to call back, send someone, follow up, anything. One of those is a senior manager who promised to call me in 10 minutes more than 2 hours ago.
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
07 Sept 2020, 10:51Hello Bruce,
Apologies for the poor level of service that you have received. Kindly note that I have escalated this to a senior support agent who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the poor level of service that you have received. Kindly note that I have escalated this to a senior support agent who will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply07 Sept 2020, 10:51
Official
Hello Bruce,
Apologies for the poor level of service that you have received. Kindly note that I have escalated this to a senior support agent who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the poor level of service that you have received. Kindly note that I have escalated this to a senior support agent who will be in touch as soon as possible to assist.
Regards,
Sandra
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Bruce B's updateReviewer Update
07 Sept 2020, 10:56Hi Sandra.
Thanks for replying and its really sad that I have had to go to Facebook, (No Responses) Twitter, (Some responses, no action) and now Hello Peter just to get a response. I really need help now. How can I get that done?
Thanks for replying and its really sad that I have had to go to Facebook, (No Responses) Twitter, (Some responses, no action) and now Hello Peter just to get a response. I really need help now. How can I get that done?
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Bruce B's update07 Sept 2020, 10:56
Reviewer Update
Hi Sandra.
Thanks for replying and its really sad that I have had to go to Facebook, (No Responses) Twitter, (Some responses, no action) and now Hello Peter just to get a response. I really need help now. How can I get that done?
Thanks for replying and its really sad that I have had to go to Facebook, (No Responses) Twitter, (Some responses, no action) and now Hello Peter just to get a response. I really need help now. How can I get that done?
Supersonic 's replyOfficial
07 Sept 2020, 11:28Hello Bruce,
I am sorry that you had to go to such lengths to get assisted. We will get you assisted.
Regards,
Sandra
I am sorry that you had to go to such lengths to get assisted. We will get you assisted.
Regards,
Sandra
Supersonic 's reply07 Sept 2020, 11:28
Official
Hello Bruce,
I am sorry that you had to go to such lengths to get assisted. We will get you assisted.
Regards,
Sandra
I am sorry that you had to go to such lengths to get assisted. We will get you assisted.
Regards,
Sandra
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Bruce B's updateReviewer Update
07 Sept 2020, 12:27Ok great. Can you please give me a time that I could expect this assistance? I don't have the energy to spend another 90 minutes on a call to the call center.
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Bruce B's update07 Sept 2020, 12:27
Reviewer Update
Ok great. Can you please give me a time that I could expect this assistance? I don't have the energy to spend another 90 minutes on a call to the call center.
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Bruce B's updateReviewer Update
07 Sept 2020, 13:03Meh, I got a call from Sme at 11:40, who promised to help and call me back at 12:00. And now its 13:00 and, as expected, I did not receive a call. this is just getting worse!
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Bruce B's update07 Sept 2020, 13:03
Reviewer Update
Meh, I got a call from Sme at 11:40, who promised to help and call me back at 12:00. And now its 13:00 and, as expected, I did not receive a call. this is just getting worse!
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Bruce B's updateReviewer Update
08 Sept 2020, 15:05Seems I am back in the same boat again!! Huawei came out today and told me I need a new router. They gave me a new ONT and said that supersonic would be out to deliver a new router soon. So I called just to check and, (of course) Supersonic knows nothing about the new router. 7-14 days to order it and then to schedule installation. So basically, a new router in October.
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Bruce B's update08 Sept 2020, 15:05
Reviewer Update
Seems I am back in the same boat again!! Huawei came out today and told me I need a new router. They gave me a new ONT and said that supersonic would be out to deliver a new router soon. So I called just to check and, (of course) Supersonic knows nothing about the new router. 7-14 days to order it and then to schedule installation. So basically, a new router in October.