Erratic bandwidth unacceptable

I have been using this Fibre provider for a year and I am extremely disappointed in the service.

The network is plagued by erratic downtime and troughs in my capacity.

I thought selecting 20mb/s for personal use would be fine but that dit not help at all. Sometimes dips to a meagre 2mb/s is unacceptable.

Initially you could contact them on WhatsApp with immediate responses now you are asked to call in at your expense and I refuse after several calls and still getting the same bad service.

Definitely looking for a new provider. Very tired of your excuses as I do not pay you erratically or in drips and drabs.