MJ
Madelein J

1 reviews | Active since Feb 2021

01 Feb 2021, 11:48

ENOUGH IS ENOUGH SUPERSONIC!!!!!

This is an ABSOLUTE JOKE!!! WHAT SERVICE??? REALLY, do you call this Service???? After writing my review- I received a call 2-3 days later from Reinhard, who connects me to the temp LTE, I'm paying for 100mbps download, I receive 50mbps. Reinhard said he will call me back to make sure I receive 100mbps, he never called. Then I receive a call from Joshua, who said he will connect with Reinhard, and call me back- he didn't?!?!?!?! So- here I am, another week added to poor service from SUPERSONIC..... Really- how loud must I scream? Enough is Enough now!!!!!!

0
Replies (2)
Supersonic
Supersonic 's reply01 Feb 2021, 12:04
Official
Good day Madelein J.

My sincere apology for the none communication.
I have sent the request for the support team to assist you further.

Regards,
Joshua

Best regards,

Supersonic
Supersonic 's reply01 Feb 2021, 12:26
Official
Hi Madelein J.

Please note I have confirmed a tech has been booked for 03/02/2021 Wednesday at 8:15 Am. Reference number WO159483.  You can follow up using WhatsApp number ***

Regards,
Joshua

Best regards,