Endless problems

About a year ago, I got caught up in the whole Nepic mess. After months of struggling we finally got everything resolved. However there was billing issues and about a month ago a very helpful guy named Divan le Roux resolved everything for me. We signed debit order documents and my internet was restored. Unfortunately they never did the debit. I spoke to the call centre last week and was promised their billing division would get in touch with me, after I started receiving messages that I didn't pay the account. No one has contacted me yet and the disconnection messages started rolling in again. I have equipment earning money relying on this connection. Today I called again and after hanging on working my way up to 3rd in line, suddenly I was back at 12th in line.

This mess can't carry on and I would like to know if I should bill Supersonic for loss of income if this connection drops???!!!