Endless hassles and a "do not care" approach to your customers

Right from signing up with you till right now, I have had hassle upon hassle.

I was told it would take 8 months to get my router. Eventually complained to ICASA and I got my router the day after.

Had connection issues and an account query. After chasing you for a month from getting the reference number being pushed from pillar to post, I again complained to ICASA, and guess what, the next day you solved my query.

Now, I am told you no longer issues reference numbers, which means I cant go to ICASA, so basically you dont want to be held accountable.

But on Saturday, my line was offline the whole day. Monday, the same thing, and again now, on Wednesday night, my line is useless.

So 3 times in 5 days, I have no service from you. Yet if I were to only pay for the days I got service, you would I say I am in breach of my contract when you are guilty of the same.

Your customer care, whatsapp number says I have to use facebook messenger, which I do, but the consultants there just pass the buck.

I want a phone call...not from a technician, from a manager, who will give me their direct number to contact EVERYTIME I now have an issue because this is a joke and I want the issue resolved.

I unplug the ONT and the router every time this happens and plug it back in as told, it doesnt fix the issue. All the lights are on, just no internet via LAN or WiFi as the router light is red.

Ryan Roets, who dealt with me after my second ICASA complaint, told me to message him if I had problems. Well, he then also passed the buck by telling me to do what the care agent of FB told me to do.

Your company is lazy, does not care for customer service and cannot deliver the product I am paying for. I wish there were a higher authority to report you to than ICASA because it seems you do not care about the regulator. I want to see your company punished but you still wouldn't care so just fix my damn internet.

I cannot have no service every second day!