Empty promises, broken trust and horrible service

I have never had worse service in my life. I have been struggling since the 4th of July 2022 to just cancel. But it turned into a very long painful process.

I got notified that because I did not cancel on the 1st, the cancellation will only kick in at the end of August. So I downgraded to a lower package so I would not have to pay the Uncapped LTE price for the last month.

I was promised the downgrade would take place and the debit order will be fixed to the lower amount.

The 1st of August came and they took the money for the Uncapped LTE... I phoned the very next day to get it sorted. Only to be told I will only be refunded after 7 days.

So I waited. Phoning and whatsapping every now and then to try sort it out. By the 30th of Aug, I still had no refund in my account. So I phoned in and got told that it was never processed. I had to send a confirmation bank account letter.

By the 7th of September I still had no refund. So I went on to Facebook messenger to follow up. Only to be told the refund was not processed it will only be processed that day.

Saturday morning the 11th I get an amount in my bank account refunded. But it is completely the wrong amount, about R331 short of what they owe me and I have been trying since then to get to the bottom of it with no luck whatsoever.

This is really unacceptable. I have been made empty promises. People would get back to you and they never do. Cases are escalated and it never was. I am really sick and tired of this.

And to top it off, they still want their router back, which I already paid the R250 collection fee for it to be collected.

Highly disgusted with the service and treatment from Supersonic. I will never use them again and never recommend them to anyone. In fact, I would rather steer people clear from them.