MH
Mohamed H

1 reviews | Active since Feb 2018

08 Jul 2020, 19:52

Embarrassing After Service!

Terrible after service, yet very quick to onboard customers. Have been without an internet connection for going on 2 weeks now. Phoned in on numerous occasions to no avail. Staff are yawning while speaking on the phone. Other staff cut the call on you when the problem cannot be identified.

Supersonic was emailed. Response was given to me stating that a technician will be sent out. No assistance to this day!

Was impressive in the beginning, but terrible once you’re already a paying customer.

Will not recommend using them as a service provider.

0
Replies (2)
Supersonic
Supersonic 's reply09 Jul 2020, 13:46
Official
Hello Mohamed, 

Apologies for the negative experience that you have had. Kindly note that I have given your details to a support agent who will contact you as soon as possible to assist. 

Regards,
Sandra 
MH
Mohamed H's update14 Jul 2020, 19:25
Reviewer Update
Good evening. Nobody has yet contacted me. It is now 5 days later. Will I still be billed for the month? Please confirm ASAP.