****ed off

I really wished there was a zero rating. I never had a problem with supersonic since last year. The problem came in tgat they failed to debit my husband's bank account with the very first debit order my husband called in and was issued with banking details eversince then I personally have been paying each and every month so I have decided on the 31st May 2021 to call and change my password the lady couldn't assist me and advised that she will make a note only to discover on the 1st of June that I am no longer connected called supersonic was transferred from the one department to the other until I finally spoke to a Ndumiso who advised me that my line has been cancelled in shock I asked why cancelled he then said due to no payment only payment that they can pick up is the payment made on the 26th April 2021 advised him payment was made on the 26th May 2021 he then advised me that he will log a complain with vumatel as payment is not reflecting and they suspended the service someone from them will call me and advise me how to send the proof of payment it can take up to 24hrs. 24hours has passed and I called in again on the 2nd June 2021 spoke to Londeka and needed to explain my situation to her again dont know if they dont make notes or memos whatsoever she then advise me she can see the dispute advised her nobody contacted me so I can send proof of pay. She then said she can log a dispute again but it will then take up to 48 hrs advised her I cannot wait that long as I work from home and I'm losing out on money she then advise me that she will send me a link where I can change the banking details to mine to avoid this of happening again(missing payments) I agreed and advised her to send me the linked opened the link just to discover that I have to pay another R395 which I thought was not fair and I called again requesting to speak to a manager in the meantime I sent my proof of payment as well. Called again spoke to Nandi requesting to speak to a manager she wnnted to know why I wanted to speak to the manager advised her about my situation again after holding for her for 30minutes she advised me that she can see payment for the 26th April 2021 was not activated I advised her payment was made for the account on the 26th May 2021 she then said she is waiting for more information bear in mind at this time I've already used R150 airtime for this. She then came back to me explaining that she will try to get the monies to be transfeered now from the suspended account to my new account I asked her how long this would take as I need my line to be activated immediately she then said she will call me back before end of business day which never happened until today. Today I called again spoke to Pindile in the customer services department explained to her the situation again using another R100 airtime as I waited so long to finally speak to someone she advise me that the dispute was logged they are waiting on vumatel to get back to them I was waiting on the line for her again about 30minutes just to advise me that my payment was still not received but the proof of payment was received vumatel advised that I need to pay R395 to get my line activated again then suoersonic will refund me my R395 back made on the 26th ofay this coming Friday 11/06/2021 due to me being so desperate for my line to be activated immediately as I need it for work I paid the R395 via fast pay thinking that I would be activated immediately as explained. I received confirmation from fast pay payment has bee made at 09:15 I called again at 12:00 spoke to Sibonile just to hear that she now need to log the payment with vumatel to activate my line again as payment was received and this can take up to 48hrs furious and so damn upset. Not a very pleasant service at all. Will not reccomend anybody to use their services ever again. I wonder if I will get my R395 back this coming Friday as I see alot of reviews with regards to the refunds as well.