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Good day, ihave a dispute billing and I have been waiting for feedback. I have send my proof of payment and email communications, I have to be the one calling and asking for feedback. I have not skipped any payment and I have upgraded 2 times. My current premium is 399. Suddenly of of the blue I owe 249 which I don't know where it comes from.

You tried to debit my 649 in my account on what grounds? I am being told I partially paid September premium which I provided proof of that I paid 399.

Why are failing to investigate and give me answers? You have been saying you have referred my query to Billing department. On your portal it still shows an amount of 249 outstanding which I will not pay.

If you can't give me answers I am canceling I will find another service provider.