Download speed less than 1MBPS

cas828312 (S***)

Dear Supersonic.

I'm paying R998 p/m for your service but I'm consistently getting download speed below 1MBPS.

Please check my profile & you will find I have brought this to your Call centre's attention multiple times this month.

I use your service to work from home & therefore expect a consistent, stable internet connection to do my daily work. You are not delivering on the service that I am paying for.

Please fix this terrible download speed or provide me with your cancellation process so I can take the necessary steps to work from home, using a reliable & different Internet service provider.

Regards Alec