Downgrade Order #SSL***1 from MTN

I had been a customer since 2020 and changed over to LTE in 2023.

I ordered a downgrade from the 300gb lte service to the 120gb service in February 2024 already, its now April 2024 and its still not finalized.

The Whatsapp portal is non functioning and their website is mostly off-line and when you eventually log in, navigating is a schlep.

The call centre is also not answering any of my calls, held on for 10 minutes for accounts with no answer and then again for sales for another 10 minutes without answer.

You also can not change your billing method to prevent further charges automatically going through untill this issue is fixed.

Will NOT RECOMMEND TO other customers in future.