JA
Jamy A
1 reviews | Active since Sept 2021
01 Sept 2021, 18:02
Double Deductions
SUPERSONIC deducted twice the end of July and I have not received my refund yet after querying it immediately. End August you have deducted twice again. The consultant is not answering my emails and I can not get through to anyone when calling. I want my refund for the last two months and request a cancelation of my service with you. I am very disappointed in your service and would not recommend your service.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
01 Sept 2021, 18:44Good day Jamy A
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you as soon as possible.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you as soon as possible.
Kind regards
SN
Supersonic 's reply01 Sept 2021, 18:44
Official
Good day Jamy A
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you as soon as possible.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you as soon as possible.
Kind regards
SN
JA
Jamy A's updateReviewer Update
01 Sept 2021, 19:38Thank you. Your assistance will be highly appreciated.
JA
Jamy A's update01 Sept 2021, 19:38
Reviewer Update
Thank you. Your assistance will be highly appreciated.
JA
Jamy A's updateReviewer Update
02 Sept 2021, 17:45Thank you. Will you refund for both end July and end August ? And will the double deduction go off end September again? I need to be ensured that this will not happen again at the end of this month. Your response will be greatly helpful.
JA
Jamy A's update02 Sept 2021, 17:45
Reviewer Update
Thank you. Will you refund for both end July and end August ? And will the double deduction go off end September again? I need to be ensured that this will not happen again at the end of this month. Your response will be greatly helpful.
JA
Jamy A's updateReviewer Update
04 Sept 2021, 12:30Good day
Your consultant rep**** to my email after you responded on Hellopeter once and I responded every day thereafter with no reply at all. I want my 2 refunds for both months from Supersonic and cancel my service with you as soon as possible please by Monday latest. And no longer because then you'll deduct for end Sept too. Because you do not inform customers that if they cancel before the 7th or 8th of the month, the deduction won't go off the end of the month. I struggled long enough now get my money back from you. Your customer service is really poor.
Please refund my money and cancel my service with you.
I would really appreciate it if you can direct someone to contract me via a telephone call.
Thank you
Your consultant rep**** to my email after you responded on Hellopeter once and I responded every day thereafter with no reply at all. I want my 2 refunds for both months from Supersonic and cancel my service with you as soon as possible please by Monday latest. And no longer because then you'll deduct for end Sept too. Because you do not inform customers that if they cancel before the 7th or 8th of the month, the deduction won't go off the end of the month. I struggled long enough now get my money back from you. Your customer service is really poor.
Please refund my money and cancel my service with you.
I would really appreciate it if you can direct someone to contract me via a telephone call.
Thank you
JA
Jamy A's update04 Sept 2021, 12:30
Reviewer Update
Good day
Your consultant rep**** to my email after you responded on Hellopeter once and I responded every day thereafter with no reply at all. I want my 2 refunds for both months from Supersonic and cancel my service with you as soon as possible please by Monday latest. And no longer because then you'll deduct for end Sept too. Because you do not inform customers that if they cancel before the 7th or 8th of the month, the deduction won't go off the end of the month. I struggled long enough now get my money back from you. Your customer service is really poor.
Please refund my money and cancel my service with you.
I would really appreciate it if you can direct someone to contract me via a telephone call.
Thank you
Your consultant rep**** to my email after you responded on Hellopeter once and I responded every day thereafter with no reply at all. I want my 2 refunds for both months from Supersonic and cancel my service with you as soon as possible please by Monday latest. And no longer because then you'll deduct for end Sept too. Because you do not inform customers that if they cancel before the 7th or 8th of the month, the deduction won't go off the end of the month. I struggled long enough now get my money back from you. Your customer service is really poor.
Please refund my money and cancel my service with you.
I would really appreciate it if you can direct someone to contract me via a telephone call.
Thank you
JA
Jamy A's updateReviewer Update
08 Sept 2021, 01:07IT HAS BEEN A WHOLE MONTH AND STILL MY MONEY HAVE NOT BEEN REFUNDED. THEN YOU DOUBLE DEDUCT AGAIN FOR THE END OF SEPTEMBER. WHY AM I PAYING SUPERSONIC AND VUMA FOR THE SAME FIBRE????
TIMES ARE TOUGH AND YET YOU STILL ROB PEOPLE OF THEIR MONEY. DEDUCTING MONEY WITHOUT THEIR CONSENT. SOME PEOPLE HAVE ACTUAL BUDGETS THAT THEY STICK TO. A WEEK AGO YOUR "SUPERSTAR" EVENTUALLY REP**** TO MY EMAIL TO SAY HE WILL LOOK INTO IT AFTER MY HELLOPETER COMMENTS AND STILL NOTHING. NO RESPONSE OR FEEDBACK THEREAFRER.
PLEASE PRIORITIZE THIS MATTER AND TREAT YOUR CUSTOMERS LIKE "SUPERSTARS".
I WANT MY MONEY BACK AND CANCEL MY SERVICE WITH YOU.
TIMES ARE TOUGH AND YET YOU STILL ROB PEOPLE OF THEIR MONEY. DEDUCTING MONEY WITHOUT THEIR CONSENT. SOME PEOPLE HAVE ACTUAL BUDGETS THAT THEY STICK TO. A WEEK AGO YOUR "SUPERSTAR" EVENTUALLY REP**** TO MY EMAIL TO SAY HE WILL LOOK INTO IT AFTER MY HELLOPETER COMMENTS AND STILL NOTHING. NO RESPONSE OR FEEDBACK THEREAFRER.
PLEASE PRIORITIZE THIS MATTER AND TREAT YOUR CUSTOMERS LIKE "SUPERSTARS".
I WANT MY MONEY BACK AND CANCEL MY SERVICE WITH YOU.
JA
Jamy A's update08 Sept 2021, 01:07
Reviewer Update
IT HAS BEEN A WHOLE MONTH AND STILL MY MONEY HAVE NOT BEEN REFUNDED. THEN YOU DOUBLE DEDUCT AGAIN FOR THE END OF SEPTEMBER. WHY AM I PAYING SUPERSONIC AND VUMA FOR THE SAME FIBRE????
TIMES ARE TOUGH AND YET YOU STILL ROB PEOPLE OF THEIR MONEY. DEDUCTING MONEY WITHOUT THEIR CONSENT. SOME PEOPLE HAVE ACTUAL BUDGETS THAT THEY STICK TO. A WEEK AGO YOUR "SUPERSTAR" EVENTUALLY REP**** TO MY EMAIL TO SAY HE WILL LOOK INTO IT AFTER MY HELLOPETER COMMENTS AND STILL NOTHING. NO RESPONSE OR FEEDBACK THEREAFRER.
PLEASE PRIORITIZE THIS MATTER AND TREAT YOUR CUSTOMERS LIKE "SUPERSTARS".
I WANT MY MONEY BACK AND CANCEL MY SERVICE WITH YOU.
TIMES ARE TOUGH AND YET YOU STILL ROB PEOPLE OF THEIR MONEY. DEDUCTING MONEY WITHOUT THEIR CONSENT. SOME PEOPLE HAVE ACTUAL BUDGETS THAT THEY STICK TO. A WEEK AGO YOUR "SUPERSTAR" EVENTUALLY REP**** TO MY EMAIL TO SAY HE WILL LOOK INTO IT AFTER MY HELLOPETER COMMENTS AND STILL NOTHING. NO RESPONSE OR FEEDBACK THEREAFRER.
PLEASE PRIORITIZE THIS MATTER AND TREAT YOUR CUSTOMERS LIKE "SUPERSTARS".
I WANT MY MONEY BACK AND CANCEL MY SERVICE WITH YOU.