JE
Jacus E
1 reviews | Active since Jul 2021
28 Jul 2021, 10:53
Double charging
I have been paying for LTE and Fibre since August 2020. I never wanted LTE and cancelled it immediately when I saw I'm being billed for it (email sent to *** on 26/8/2020). But Supersonic continued to bill me for both. After many conversations with the call centre and many cases logged, they finally confirmed they will stop billing me for LTE in June 2020 and pay back the money they owe me.
HOWEVER, in July 2021 it seems they have added a second fibre service, so I'm now billed for 2 fibre services...
Please can someone at Supersonic contact me.
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Replies (2)
Supersonic 's replyOfficial
28 Jul 2021, 12:05Good day, Jacus E, Thank you for reaching out to Supersonic, I apologize for the frustration caused, Please note that i am looking into your account and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply28 Jul 2021, 12:05
Official
Good day, Jacus E, Thank you for reaching out to Supersonic, I apologize for the frustration caused, Please note that i am looking into your account and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
JE
Jacus E's updateReviewer Update
29 Jul 2021, 10:09Please can Supersonic let me know when this will be resolved. I have just had a debit order processed from Supersonic, charging me erouneously for two fibre lines.
JE
Jacus E's update29 Jul 2021, 10:09
Reviewer Update
Please can Supersonic let me know when this will be resolved. I have just had a debit order processed from Supersonic, charging me erouneously for two fibre lines.