JM
Jay M
1 reviews | Active since Mar 2015
28 May 2020, 07:27
double billed since December
I am still being double billed by this useless company I have now seemed legal assistance as I have dealt with such *********** people in my life
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
28 May 2020, 17:17Hi Junaid,
Apologies, I will get this sorted for you ASAP.
Regards,
Sandra
Apologies, I will get this sorted for you ASAP.
Regards,
Sandra
Supersonic 's reply28 May 2020, 17:17
Official
Hi Junaid,
Apologies, I will get this sorted for you ASAP.
Regards,
Sandra
Apologies, I will get this sorted for you ASAP.
Regards,
Sandra
JM
Jay M's updateReviewer Update
28 May 2020, 21:02This is unacceptable that I am being double billed since December, I have numerous complaints on hellopeter and mailed you guys whatsapp and called and Nothing but empty promises. My wife is a teacher and today you guys disconnect my service and now she can't teach, after calling yourl a million times and sitting hours on the phone the problem is still not resolved. In my entire customer history I've never ever dealt with such and *********** poor level service company ever. You clearly outshine every government entity. You don't come anywhere close to MTNs standards and service and I wont be surprised when more and more people start to terminate their service with you. Your whatsapp chat is useless, your communication levels and call center staff need serious training . I have no idea how or why MTN invested in a pathetic company like smart village. GET YOUR ACT TODAY BECAUSE SA NEED BETTER CUSTOMER SERVICE as you have enough competition closing in on you. I hope that 100 of thousands of people read these poor reviews and cancel and move away from you guys, yourl need to close down in my eyes.
You want to double charge me , ignore me since December and now stop my wife from teaching kids online. I will broadcast this and publish it to no extent. SA needs to see your terrible service levels.
You want to double charge me , ignore me since December and now stop my wife from teaching kids online. I will broadcast this and publish it to no extent. SA needs to see your terrible service levels.
JM
Jay M's update28 May 2020, 21:02
Reviewer Update
This is unacceptable that I am being double billed since December, I have numerous complaints on hellopeter and mailed you guys whatsapp and called and Nothing but empty promises. My wife is a teacher and today you guys disconnect my service and now she can't teach, after calling yourl a million times and sitting hours on the phone the problem is still not resolved. In my entire customer history I've never ever dealt with such and *********** poor level service company ever. You clearly outshine every government entity. You don't come anywhere close to MTNs standards and service and I wont be surprised when more and more people start to terminate their service with you. Your whatsapp chat is useless, your communication levels and call center staff need serious training . I have no idea how or why MTN invested in a pathetic company like smart village. GET YOUR ACT TODAY BECAUSE SA NEED BETTER CUSTOMER SERVICE as you have enough competition closing in on you. I hope that 100 of thousands of people read these poor reviews and cancel and move away from you guys, yourl need to close down in my eyes.
You want to double charge me , ignore me since December and now stop my wife from teaching kids online. I will broadcast this and publish it to no extent. SA needs to see your terrible service levels.
You want to double charge me , ignore me since December and now stop my wife from teaching kids online. I will broadcast this and publish it to no extent. SA needs to see your terrible service levels.