PM
Portia M
1 reviews | Active since Sept 2020
12 Sept 2020, 18:35
Don't waste your money on Supersonic
I've had their service for less than a week and it was a nightmare from the minute I received their router. Their call center agents are not helpful and the connectivity gets switched off for no reason at all. Don't waste your money on their service
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
14 Sept 2020, 11:00Hello Portia,
I see your service is online and there does not seem to be a problem. Can you advise as to what your issue is so that we can assist?
Regards,
Sandra
I see your service is online and there does not seem to be a problem. Can you advise as to what your issue is so that we can assist?
Regards,
Sandra
Supersonic 's reply14 Sept 2020, 11:00
Official
Hello Portia,
I see your service is online and there does not seem to be a problem. Can you advise as to what your issue is so that we can assist?
Regards,
Sandra
I see your service is online and there does not seem to be a problem. Can you advise as to what your issue is so that we can assist?
Regards,
Sandra
PM
Portia M's updateReviewer Update
14 Sept 2020, 11:11Hello Sandra
The bad service I am talking about is evident in your response. When you say "there doesn't seem to be a problem" are you responding from an informed position where you actually conducted due diligence and checked how many times I've spoken to your customer service in the past week to get multiple issues resolved or are you merely responding to avert a negative rating?
Your response says multiple things to me;
1. Issues logged by customers are not logged
2. Or Supersonic's staff doesn't care enough to improve their service regardless of the many negative ratings found here and elsewhere.
For your information, I spoke to two agents this morning who by far were the most helpful and professional. One of them is Thabiso in customer service. You will be happy to know Sandra that my service was reinstated in less than an hour after I mentioned I would be sending an official cancellation request.
As a paying customer all I want is to spend time doing my work and having access to a service I've paid for instead of spending my valuable time on the phone with your customer service or even typing reviews on websites to get issues resolved
Kind Regards
Portia
The bad service I am talking about is evident in your response. When you say "there doesn't seem to be a problem" are you responding from an informed position where you actually conducted due diligence and checked how many times I've spoken to your customer service in the past week to get multiple issues resolved or are you merely responding to avert a negative rating?
Your response says multiple things to me;
1. Issues logged by customers are not logged
2. Or Supersonic's staff doesn't care enough to improve their service regardless of the many negative ratings found here and elsewhere.
For your information, I spoke to two agents this morning who by far were the most helpful and professional. One of them is Thabiso in customer service. You will be happy to know Sandra that my service was reinstated in less than an hour after I mentioned I would be sending an official cancellation request.
As a paying customer all I want is to spend time doing my work and having access to a service I've paid for instead of spending my valuable time on the phone with your customer service or even typing reviews on websites to get issues resolved
Kind Regards
Portia
PM
Portia M's update14 Sept 2020, 11:11
Reviewer Update
Hello Sandra
The bad service I am talking about is evident in your response. When you say "there doesn't seem to be a problem" are you responding from an informed position where you actually conducted due diligence and checked how many times I've spoken to your customer service in the past week to get multiple issues resolved or are you merely responding to avert a negative rating?
Your response says multiple things to me;
1. Issues logged by customers are not logged
2. Or Supersonic's staff doesn't care enough to improve their service regardless of the many negative ratings found here and elsewhere.
For your information, I spoke to two agents this morning who by far were the most helpful and professional. One of them is Thabiso in customer service. You will be happy to know Sandra that my service was reinstated in less than an hour after I mentioned I would be sending an official cancellation request.
As a paying customer all I want is to spend time doing my work and having access to a service I've paid for instead of spending my valuable time on the phone with your customer service or even typing reviews on websites to get issues resolved
Kind Regards
Portia
The bad service I am talking about is evident in your response. When you say "there doesn't seem to be a problem" are you responding from an informed position where you actually conducted due diligence and checked how many times I've spoken to your customer service in the past week to get multiple issues resolved or are you merely responding to avert a negative rating?
Your response says multiple things to me;
1. Issues logged by customers are not logged
2. Or Supersonic's staff doesn't care enough to improve their service regardless of the many negative ratings found here and elsewhere.
For your information, I spoke to two agents this morning who by far were the most helpful and professional. One of them is Thabiso in customer service. You will be happy to know Sandra that my service was reinstated in less than an hour after I mentioned I would be sending an official cancellation request.
As a paying customer all I want is to spend time doing my work and having access to a service I've paid for instead of spending my valuable time on the phone with your customer service or even typing reviews on websites to get issues resolved
Kind Regards
Portia