EC
Ernst C
1 reviews | Active since Jul 2019
05 Jan 2021, 16:29
Don't want to release the line
I cancelled my vuma reach fibre with Supersonic and they confirmed that it has been cancelled but now I'm waiting on the line to be released. I've constantly been phoning them and they keep on promising that someone will contact me with regards to releasing the line. I phoned them today and they said that someone would contact me by the end of the day and I still haven't heard from them.
Whenever I call them it seems like all they doing is escalating the call and I still haven't received no feedback the only feedback I'm getting is if I call them myself. Can you please sort out this issue because I work remotely from home and this is frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
05 Jan 2021, 18:17Good evening Ernst C.
My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
kind regards.
Sandra.
My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
kind regards.
Sandra.
Supersonic 's reply05 Jan 2021, 18:17
Official
Good evening Ernst C.
My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
kind regards.
Sandra.
My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
kind regards.
Sandra.
EC
Ernst C's updateReviewer Update
18 Jan 2021, 15:56I've been waiting close to 3 weeks for you to release my line. When I called in the agent said the line has been released and the ticket has been closed but then I asked her to double check for me and she checked the vumatel portal the line was till active with you guys. So that means you closing issues without solving them which is concerning.
I'll never recommend you guys to anyone because this is pathetic I can't be waiting this long for my line to be released. Phoning the call centre is pointless because all they doing is escalating the issue and the issue doesn't get resolved or I don't get any feedback.
Worst customer service I've ever experienced.
I'll never recommend you guys to anyone because this is pathetic I can't be waiting this long for my line to be released. Phoning the call centre is pointless because all they doing is escalating the issue and the issue doesn't get resolved or I don't get any feedback.
Worst customer service I've ever experienced.
EC
Ernst C's update18 Jan 2021, 15:56
Reviewer Update
I've been waiting close to 3 weeks for you to release my line. When I called in the agent said the line has been released and the ticket has been closed but then I asked her to double check for me and she checked the vumatel portal the line was till active with you guys. So that means you closing issues without solving them which is concerning.
I'll never recommend you guys to anyone because this is pathetic I can't be waiting this long for my line to be released. Phoning the call centre is pointless because all they doing is escalating the issue and the issue doesn't get resolved or I don't get any feedback.
Worst customer service I've ever experienced.
I'll never recommend you guys to anyone because this is pathetic I can't be waiting this long for my line to be released. Phoning the call centre is pointless because all they doing is escalating the issue and the issue doesn't get resolved or I don't get any feedback.
Worst customer service I've ever experienced.