MP
Martin P

1 reviews | Active since Feb 2021

17 Oct 2022, 18:37

Don't use them. Poor speed - even worse service.

Worst service, disconnected without notice. Sent through proof of payment as requested. Still no reactivation. Made 5 calls to try to reconnect. Get put on hold for 12-15 min at a time, just to get told from the agent that: 1. They need the proof of payment in pdf. (it is in pdf format) which I explained to her. 2. There is no bank stamp on the Eft proof of payment. (well I don't know how a bank can stamp your Eft proof of payment. Its physically impossible.) 3. I will have to wait until their billing dept returns to work the next day to verify payment. So my question is, Is this a national company that chases away the good eggs because of the rotten one's. Needless to say I lost my patience with the incompetence of their agents and their "protocol. Good way to close your doors I think. The final straw is straw is I pay for a 200mb line and only receive 80-100mb of download speed. This has continued since the 4th month of service for almost 2 years. Testing and complaining also gets a "sorry for the inconvenience" but result in a take it or leave it scenario. We'll I finally had enough!

0
Replies (3)
Supersonic
Supersonic 's reply17 Oct 2022, 18:55
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . It will be investigated . Kind regards Supersonic .
MP
Martin P's update17 Oct 2022, 19:43
Reviewer Update
Service agent's reply was that her pc opened proof of payment as word. So obviously was set to open pdf as Word doc. (which was not the customer's (my) fault. Was called back by agent & told that service has been reactivated and should restart router. That has been more than an hour ago. With 3 restarts. Still no Internet.
Supersonic
Supersonic 's reply18 Oct 2022, 07:28
Official
Good Day, thank you for contacting us. We would like to sincerely apologize for the inconvenience caused. Kindly note that this matter has been escalated and we will get back to you soon. Regards Supersonic Team