KP
Kim P
1 reviews | Active since Oct 2014
08 May 2021, 12:45
Don't use Supersonic!! The WORST service provider EVER!
14 days after payment, still no reconnection!! And no one bothers to reply to complaints or messages on your WhatsApp or Instagram. I will not recommend your service to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
08 May 2021, 13:15Good day Kim.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Supersonic 's reply08 May 2021, 13:15
Official
Good day Kim.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
KP
Kim P's updateReviewer Update
10 May 2021, 09:46Still no response, still no internet connection. You have my money!
KP
Kim P's update10 May 2021, 09:46
Reviewer Update
Still no response, still no internet connection. You have my money!
KP
Kim P's updateReviewer Update
10 May 2021, 11:18I don’t even need installation. I was installed almost 2 months ago! I’ve made payment (bought a new voucher) and I’m literally waiting fo me reconnection.
KP
Kim P's update10 May 2021, 11:18
Reviewer Update
I don’t even need installation. I was installed almost 2 months ago! I’ve made payment (bought a new voucher) and I’m literally waiting fo me reconnection.
KP
Kim P's updateReviewer Update
10 May 2021, 11:20This service is pathetic! Can anyone at Supersonic fibre read?! And reply to my Instagram DMs?! I see someone on the other end reading the messages but not replying.
KP
Kim P's update10 May 2021, 11:20
Reviewer Update
This service is pathetic! Can anyone at Supersonic fibre read?! And reply to my Instagram DMs?! I see someone on the other end reading the messages but not replying.
KP
Kim P's updateReviewer Update
10 May 2021, 14:09Joshua, I am glad that you understand my frustration, but it doesn’t help the situation at hand. I have heard that my case is with the project management team for the past 2 weeks and yet still nothing’s being done about it. I have heard that someone from this team will be contacting me by means of a phone call which I am still waiting for. I have gone to all platforms of social media (on my expense because I don’t have wifi) and yet still no connection. I promised myself to harass Supersonic every hour until it’s resolved, I would have been harassed if payment was overdue. But payment was made 2 weeks ago. Telling me my case is high priority still doesn’t make me happy. I want to be connected. I should be asking to be reimbursed for all my out of pocket data bundles I purchased during this time.
KP
Kim P's update10 May 2021, 14:09
Reviewer Update
Joshua, I am glad that you understand my frustration, but it doesn’t help the situation at hand. I have heard that my case is with the project management team for the past 2 weeks and yet still nothing’s being done about it. I have heard that someone from this team will be contacting me by means of a phone call which I am still waiting for. I have gone to all platforms of social media (on my expense because I don’t have wifi) and yet still no connection. I promised myself to harass Supersonic every hour until it’s resolved, I would have been harassed if payment was overdue. But payment was made 2 weeks ago. Telling me my case is high priority still doesn’t make me happy. I want to be connected. I should be asking to be reimbursed for all my out of pocket data bundles I purchased during this time.