1 reviews | Active since Mar 2017

17 Nov 2020, 08:19

Don't trust Supersonic

We have cancelled with Supersonic internet and gone with another provider, but still the debit orders keep on coming off! You speak to scores of people who don't have a cooking clue how a business runs, you spend hundreds of Rands on those calls, but still the debit orders come off. Finally you go to the bank and they won't reverse it unless you can prove you are cancelled. Then they have to call the company to prove it too. Meanwhile Supersonic will tell the bank "no". So the debit orders keep on going off. Having to close a business account because of these idiots is not fun. I have sent over 50 e-mails to cancellations and accounts, but to no avail. It's sad they employ so many people who don't know their jobs.

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Replies (4)
Supersonic
Supersonic 's reply17 Nov 2020, 08:24
Official
Good day, Dee M,

My sincere apology for the inconvenience caused, I will be in contact with the billing department and will get one of the agents to be in contact with you so we can get this resolved.

Kindest Regards,
Sandra

Best regards,

's update17 Nov 2020, 08:48
Reviewer Update
Good day, I phoned your accounts division and spoke to the lady there and she will take this up with Mariska Swabey, to whom I have sent at least 20 emails since last month, and hopefully this will be resolved today. Many thanks for responding to me. Dee.
Supersonic
Supersonic 's reply17 Nov 2020, 08:53
Official
Good day Dee M,

Thank you for the response, May you please provide me with your account number or the account holders ID number.

Kindest Regards,
Joshua

Best regards,

's update17 Nov 2020, 15:29
Reviewer Update
Hi. Account No. S*** under the name Cobus Harmse.