Don’t sign up for supersonic !!!!!!

This honestly must be the worst customer service I have ever received. I moved into a new home and app**** for supersonic wifi. They came to do an installation but didn’t bring the router. I then had to wait for what was a lifetime for them just to send a Technician to deliver the router. Router eventually arrived on Wednesday (31 April 2021) technician told me it would be activated, I should just keep checking for the light to turn green. The light kept being red. I then followed up the next day. After holding for 5 years to speak to someone, I was told activation would have been in 24 hours. 24 hours later I called. I was told activation would have been in 48hrs. 48 hours later I called, I was told activation would have been in 72 hours. 72 hours later (this morning) I was told by Rebecca that activation would be in 72 hours AGAIN because of public holidays. I specifically asked this on my first follow up and I was assured that supersonic works even on holidays, so that wouldn’t affect my wait. Whomever cares is welcome to listen to the calls. I am supposed to be a new customer. But this is the mediocre service I have had to deal with, so if you’re looking for reliable, fast wifi, don’t even bother about supersonic. You will wait a lifetime even after a line actually is installed!!!!! So activation is honestly a touch of a button!! They will make you follow up for days on end only for them to keep moving the carrot! I am super disappointed and disgusted to say the least. Had I gone to a different service provider, I am 100% sure I would not have been spending holidays without wifi! I asked to speak to someone senior and was told a supervisor would call me. I am still waiting. Hours later !! I am hosting a housewarming today and my home has no Wifi because of pathetic service and having being made to wait for someone just to do their job and connect me to a service which, by the way, I will be paying for.