AW
Annalie W
1 reviews | Active since Nov 2020
02 Nov 2020, 16:55
Don't sign a contract with supersonic as apparently it's impossible to cancel and you will keep getting billed.
I opted for a lte wifi contract around april 2020, which I cancelled 3 September 2020 because of the slow internet speeds and poor service. I paid for September as it served as my notice period. I sent back the router in October and even phoned to ensure everything is done. Yet I still got billed for October and November. It still says my account is active and that I owe Supersonic over R2000!! I can't get through on the customer service line as I am usually caller number 30+, and no response via email. This is ridiculous. Please stop *****ing my money. Definitely the worst ISP I have ever been with.
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Replies (1)Supersonic 's replyOfficial
03 Nov 2020, 13:19Hello Annalie,
Sorry to see that you have suffered such inconvenience. Kindly note that your complaint has been sent to the management team and we will be in touch shortly to rectify this for you.
Regards,
Sandra
Sorry to see that you have suffered such inconvenience. Kindly note that your complaint has been sent to the management team and we will be in touch shortly to rectify this for you.
Regards,
Sandra
Supersonic 's reply03 Nov 2020, 13:19
Official
Hello Annalie,
Sorry to see that you have suffered such inconvenience. Kindly note that your complaint has been sent to the management team and we will be in touch shortly to rectify this for you.
Regards,
Sandra
Sorry to see that you have suffered such inconvenience. Kindly note that your complaint has been sent to the management team and we will be in touch shortly to rectify this for you.
Regards,
Sandra
