Don't join Supersonic! extremely bad customer service.

I wish it were possible to give zero stars, over a year trying to get an issue resolved which was caused by their own error, still no resolution in sight. My advice to anyone reading this post beware of the extremely terrible customer service provided by supersonic. There is no form of escalation process should you have any issues. I have contacted the call center multiple times spoken to multiple agents, always given the exact same answer "We apologize we will escalate this with billing", there is no contact for anyone in billing who, i have had cases logged twice with no response thereafter, my last case was logged in May of this year, following up on any cases is a lost cause because nobody knows anything and nobody, not a single soul is able to provide any sort of assistance. Even writing this post will prove another waste of time but hopefully is saves someone else the waste of time by deterring them from joining supersonic.