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NATASHA N
1 reviews | Active since Nov 2020
05 Sept 2021, 13:26
Don't ever think of supporting Supersonic Fibre! USELESS
Utterly disgusted by Supersonic!!! Every month there's an issue with their fibre, outages... From 03 September 2021 I had no wifi, when I phone in they say it's an outage and engineer's are working on it, it's now 05 September and still no damn Wi-Fi?!
I have decided to cancel and switch to rain 5G LTE it's waaay better than dealing with Supersonics *** service! They can dream of getting their money this month.. I am done with your terrible service!!!!
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Replies (2)
Supersonic 's replyOfficial
05 Sept 2021, 13:53Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Supersonic 's reply05 Sept 2021, 13:53
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
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NATASHA N's updateReviewer Update
05 Sept 2021, 14:57I am not holding my breath for that call! You guys don't know how to operate a business nor have any knowledge on customer service, asked your technicians when this issue will be resolved they say they don't know how long it will take? Is that even a proper answer? How are they experienced? When everything you ask them they don't know or need a supervisor or manager to assist... Not interested in the excuses anymore... You've lost a customer today!
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NATASHA N's update05 Sept 2021, 14:57
Reviewer Update
I am not holding my breath for that call! You guys don't know how to operate a business nor have any knowledge on customer service, asked your technicians when this issue will be resolved they say they don't know how long it will take? Is that even a proper answer? How are they experienced? When everything you ask them they don't know or need a supervisor or manager to assist... Not interested in the excuses anymore... You've lost a customer today!