RS
Roxanne S

1 reviews | Active since Feb 2023

01 Feb 2023, 19:24

Dont ever go with Supersonic

What ever you do not subscribe to Supersonic. Their service is ****. They dont call back with their call back ootion i am still waiting after 3 weeks for that call back and now their lines are off and they cant help you cause they dont know what the problem is. We have been receiving down graded internet as we are paying 50 meg line and only receiving 20 or 30 sometimes and they dont get back to you now everything is dead and they still not getting back to you. We have been paying 3 months on internet and not receiving what we pay for.

0
Replies (1)
Supersonic
Supersonic 's reply03 Feb 2023, 07:46
Official
Good day, Roxanne,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID/account number so I can request our technical support team to investigate urgently.
Kind regards,
AM