Don't even waste your time with supersonic!!!!

This is by far the WORST ever. Imagine being a prepaid customer and being told you have an outstanding balance of over 3k!!! I made a payment on the 28/07/21 as I needed to work from home urgently, due to covid. I get a phone call today to say that my services has been terminated on the 29/07/21.. NOW HOW AND WHY IN THE NAME OF LOGIC WOULD I MAKE A PAYMENT AND REQUEST TO CANCEL THE NEXT DAY???!!!

I now have to wait 7-14 business days for a refund.. and in the meantime, I have no fibre! I cannot work! My days will now be unpaid for the next TWO weeks because of supersonics bull****!!!!

Call center passes you back and forth.. I've been on hold for over 2 hours.. they don't know what they're doing because you get different information from each and every person you speak to.

There is a woman called Tracy that I spoke to on Thursday evening who told me my services will be active my midnight because this is what the system says.. I asked her and what if this is not the case and she told with a very terrible attitude that if it does, I would be the first customer.. Well hello Tracy!!! I'm now the first customer that has this issue and when I asked, you were damn persistent that it would be on by midnight!!!

Spoke to a guy called Keith as well... A little bit better than Tracy, but still of no help as he said he would call be back, this was also last week Thursday, I'm still waiting for that call back.

There is only ONE person out of the 6 that I spoke to that was genuinely trying to help and actually apologized for the what was happening and she said she hopes it gets resolved soon. Unfortunately I didn't get her name, but you don't belong with this ******* company.

I think supersonic just needs to close down, they are of no use whatsoever, and to tell me I have to wait for 14 days for my refund.. they don't have my details so how are they going to refund me?? Send the money with a ***eon???!!!! Mxm