Don't even waste your time calling support

SuperSonic offering appalling service once again.

4 days without internet and counting AGAIN!

Everytime I call them, all they can say is tower is down and no ETA. Like I do not know that the tower is the issue already.

How can you not provide me with a resolution or feedback?

How can you offer a service that you do not have any control over?

How can you not know how long it will take to fix this?

And we all know there will be no credit for the downtime nor any apology for the clients that I lose because I chose the wrong service provider to rely on?

Does first line support know how to do anything or even read? They keep calling second line support for answers and then they come back to me stating the tower is down? Surely the tickets get updated on every call based on what is happening? Or can they not type either?