Dont deliver, ill-equipped customer service reps

Unfortunately Supersonic fails to deliver and/or engage with appropriate feedback to customers. My complex is a Supersonic complex - I see the installation vans here almost daily. I raised my request for a Supersonic account on 11 Dec 18 and still have not received installation. We're now nearing the 4-month mark with no action. I've raised queries numerous times, and just get told 'its been escalated to our installation project manager' - which means NOTHING. My last engagement with the customer support service was via WhatsApp and i waited 5hrs for a response - to which i then got a reply that my complex was 'not fibre ready'. I had to educate the team again that this has already been confirmed thrice over, and in fact my complex is a Supersonic zoned complex. Again, was just told it was 'escalated' for action. No further follow-up from their side. Ill-equipped customer service reps, zero installation follow-through. Quite simply, my experience with them has been dismal.