Don’t care customer service agents

I bought topup data for my account and it’s not loaded. After 5 30 minute plus calls I spoke to a Charmaine who was chewing in my ear and not concentrating on taking down my id number correctly. She went silent on the line once in my account and then cut me off a few minutes later. I called a few more times and held on till I’m in front of the queue to find the agents are just staying silent on the line then cut me off. If this is how they service their clients than I want no dealings with them. Mweb would gladly take on my business and they have nos issues providing service to their paying clients.