Does this place even exist??

So I think it is suffice to say that we have been more than patient, but we cannot be any longer. We have sent a cancellation of this line through last week already before the activation should have taken affect. So we have not received a router or any pppoe details from Sonic as yet, but we also cannot be connected with our previous ISP because Sonic is basically holding our line hostage.

In this day and age I cannot believe that this issue has not been resolved sooner. We have been without internet for a week now. I need for it to be connected TODAY or I will go to the ombudsman.

We have relentlessly been trying to contact Sonic. This morning I was on hold yet again for half an hour. When we try to open a chat, it eventually gets closed because no one is available to attend to our messages. Numerous emails have also been sent without any sort of feedback.

My husband works from home and everything runs off our internet. I expect for our internet to work by end of business today.