Does SUPERSONIC understand the concept of customer service?

I am quite baffled how this company has managed to receive an accolade of being one of the top 3 fibre options in SA. I have tried for a week now to get them to acknowledge my application. I app**** a week ago, only needing a router. I was told this will take between 3-5 working days. I gave since called everyday, with still zero correspondence in the form of any phonecall or supporting email. With every call, I've become increasingly annoyed as there is no management to talk to nd all they've done is referred me to contacts in Joburg of which nothing is achieved either. 7 days later, I am without a router and have spent a fair amount of time on the phone achieving absolutely nothing. This is the WORST service I have ever encountered. Supersonic, you certainly do not deserve any kind of acknowledgement for your product. Pathetic does not do my frustration any justice!