VR
Vanie R
1 reviews | Active since Aug 2012
03 Nov 2020, 09:09
Does Supersonic have a cancellations Department
I have given written notice 15 Sept 2020 due to problematic connection. As per their requirement 1 calendars month notice was given. A month and half later still cannot get hold of cancellations department to release my line. I have had no communications from cancellations department. Supersonic obviously do not value their clients. I have contacted customer service numerous times with no success its because of bad service like this we want out
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Replies (2)
Supersonic 's replyOfficial
03 Nov 2020, 13:28Hello Vanie,
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Supersonic 's reply03 Nov 2020, 13:28
Official
Hello Vanie,
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
VR
Vanie R's updateReviewer Update
04 Nov 2020, 08:35Good Day Sandra
I got a call from Katlego yesterday. The same person that was supposed to contact me 2 weeks ago regarding my cancellations. Apparently his excuse was he was not aware he was to contact me. Really - Taking to account the numerous times i phoned Supersonic to find out about my cancellations request and customer care logging a call through to cancellations to contact me. When i signed my application form it was via vumatel - supersonic had a special and i took the month to month contract. Can i get someone else to contact me. Katlego now wants to send a technician to my house to access. I am furious. What happened in the month and a half
Please put me through someone else. I do not have a contract with you guys. I even confirmed with your accounts department and now he still wants to charge me a clawback fee.
Please put me through to someone more competent and understand i do not have a contract with Supersonic. I signed a month to month application, under the agreement that if i cancel within 6 months i have to pay installtion fee. its 18 months later.
Take your router and release my line. For 3 months i struggled trying to explain to my company the problems i was having with you guys and supersonic it meant nothing
So please send me a direct email and we can discuss this matter.
I have been patient through this. But now this is testing my patience
I got a call from Katlego yesterday. The same person that was supposed to contact me 2 weeks ago regarding my cancellations. Apparently his excuse was he was not aware he was to contact me. Really - Taking to account the numerous times i phoned Supersonic to find out about my cancellations request and customer care logging a call through to cancellations to contact me. When i signed my application form it was via vumatel - supersonic had a special and i took the month to month contract. Can i get someone else to contact me. Katlego now wants to send a technician to my house to access. I am furious. What happened in the month and a half
Please put me through someone else. I do not have a contract with you guys. I even confirmed with your accounts department and now he still wants to charge me a clawback fee.
Please put me through to someone more competent and understand i do not have a contract with Supersonic. I signed a month to month application, under the agreement that if i cancel within 6 months i have to pay installtion fee. its 18 months later.
Take your router and release my line. For 3 months i struggled trying to explain to my company the problems i was having with you guys and supersonic it meant nothing
So please send me a direct email and we can discuss this matter.
I have been patient through this. But now this is testing my patience
VR
Vanie R's update04 Nov 2020, 08:35
Reviewer Update
Good Day Sandra
I got a call from Katlego yesterday. The same person that was supposed to contact me 2 weeks ago regarding my cancellations. Apparently his excuse was he was not aware he was to contact me. Really - Taking to account the numerous times i phoned Supersonic to find out about my cancellations request and customer care logging a call through to cancellations to contact me. When i signed my application form it was via vumatel - supersonic had a special and i took the month to month contract. Can i get someone else to contact me. Katlego now wants to send a technician to my house to access. I am furious. What happened in the month and a half
Please put me through someone else. I do not have a contract with you guys. I even confirmed with your accounts department and now he still wants to charge me a clawback fee.
Please put me through to someone more competent and understand i do not have a contract with Supersonic. I signed a month to month application, under the agreement that if i cancel within 6 months i have to pay installtion fee. its 18 months later.
Take your router and release my line. For 3 months i struggled trying to explain to my company the problems i was having with you guys and supersonic it meant nothing
So please send me a direct email and we can discuss this matter.
I have been patient through this. But now this is testing my patience
I got a call from Katlego yesterday. The same person that was supposed to contact me 2 weeks ago regarding my cancellations. Apparently his excuse was he was not aware he was to contact me. Really - Taking to account the numerous times i phoned Supersonic to find out about my cancellations request and customer care logging a call through to cancellations to contact me. When i signed my application form it was via vumatel - supersonic had a special and i took the month to month contract. Can i get someone else to contact me. Katlego now wants to send a technician to my house to access. I am furious. What happened in the month and a half
Please put me through someone else. I do not have a contract with you guys. I even confirmed with your accounts department and now he still wants to charge me a clawback fee.
Please put me through to someone more competent and understand i do not have a contract with Supersonic. I signed a month to month application, under the agreement that if i cancel within 6 months i have to pay installtion fee. its 18 months later.
Take your router and release my line. For 3 months i struggled trying to explain to my company the problems i was having with you guys and supersonic it meant nothing
So please send me a direct email and we can discuss this matter.
I have been patient through this. But now this is testing my patience