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Conan F

1 reviews | Active since May 2014

09 Aug 2021, 09:38

Does not honor terms and conditions

Signed up for F-LTE. On delivery the service performed very badly. 3 days after trying to resolve the issue. I decided to send a cancellation request. Their terms and conditions state they allow for a 5 day cooling off period, but two weeks without a reply, I decide to phone the call center where a person named Zanele, said the wont honor there terms and conditions.

0
Replies (4)
Supersonic
Supersonic 's reply09 Aug 2021, 09:43
Official
Good morning, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account. 

Warm regards 
WN
CF
Conan F's update09 Aug 2021, 10:10
Reviewer Update
Good day, but are you going to honor your terms and agreements? Clause 4 and 5. Because all agents that I have spoken with, has denied your cooling off period.

Below is the relevant condition in your terms and conditions on your website:

"3. Customers who sign up for Supersonic F-LTE have the right to a cooling off period of five (5) days from the day of service activation."
CF
Conan F's update09 Aug 2021, 11:06
Reviewer Update
I'm very relieved to finally speak to a competent individual. Thank you very much for your assistance. Kind regards
CF
Conan F's update13 Sept 2021, 12:32
Reviewer Update
Good day,

I trust you are well.

Can you perhaps tell me when the router will be collected? or should I drop it off at your offices?

Kind regards
Conan Fasser