Dodged a bullet, but still caged in by useless Supersonic

I cancelled my fibre to the home order with Supersonic on 22 June – BEFORE THEY COULD INSTALL, but they’re still holding on to my line. I kept phoning and following up, and Marcia assured me it will be done. Now five weeks later when I'm trying to join another ISP, I find out it hasn’t been done. How long does it take you to release a line? This is infringing on my consumer rights, and my rights to connectivity - do you even get that or is it just numbers to you?!

I've never even been connected by you, yet you're holding my line. I cannot get service with anyone else because of your incompetence. If you're this hopeless at releasing lines, I don't even want to imagine how bad your service is - I pity your poor customers. And then your agents still ask me to rate their service - the gall.

ICASA should make it easier for clients to get ISPs to release their lines. I guess I should be happy that Supersonic didn't get to be my service provider. Just release my line, please.