SP
Sarel P
1 reviews | Active since Mar 2012
05 Jun 2020, 12:26
Do they even have a customer service department? No service or support whatsoever!
I have been a very happy Nepic FTTH Customer and have sadly been moved to Supersonic in a deal between Nepic and Supersonic... I thought Telkom's service was bad but these guys are even worse.... to boot I also have an LTE connection through them and the service is so bad... you cannot get a hold of anyone... their whatsapp line is a complete farce as people just close calls without providing solutions... my experience has been horrible... please stay as far away as possible.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
05 Jun 2020, 15:22Hi Sarel,
Sorry to see that you are not happy with our service. Kindly note that I have asked an agent to contact you ASAP to assist.
Regards
Sandra
Sorry to see that you are not happy with our service. Kindly note that I have asked an agent to contact you ASAP to assist.
Regards
Sandra
Supersonic 's reply05 Jun 2020, 15:22
Official
Hi Sarel,
Sorry to see that you are not happy with our service. Kindly note that I have asked an agent to contact you ASAP to assist.
Regards
Sandra
Sorry to see that you are not happy with our service. Kindly note that I have asked an agent to contact you ASAP to assist.
Regards
Sandra
SP
Sarel P's updateReviewer Update
09 Jun 2020, 11:19Hi Sandra... see what I mean... you have posted this on the 5th and I am still waiting...
SP
Sarel P's update09 Jun 2020, 11:19
Reviewer Update
Hi Sandra... see what I mean... you have posted this on the 5th and I am still waiting...
Supersonic 's replyOfficial
09 Jun 2020, 17:25Hello Sarel,
I have escalated this once again. Please accept my apologies for the delay.
Regards
Sandra
I have escalated this once again. Please accept my apologies for the delay.
Regards
Sandra
Supersonic 's reply09 Jun 2020, 17:25
Official
Hello Sarel,
I have escalated this once again. Please accept my apologies for the delay.
Regards
Sandra
I have escalated this once again. Please accept my apologies for the delay.
Regards
Sandra
SP
Sarel P's updateReviewer Update
01 Oct 2020, 13:21I cancelled my line with Supersonic in may but we had two vuma/supersonic lines on the property.
Mine and my brothers...
Supersonic accidentally disconnected and released my brother's line and mine was still active.
After numerous phone calls and escalations and hours and hours wasted Supersonic could not sort out the problem and my brother signed up with a new ISP (since his line was disconnected and released instead of mine).
He then went ahead and cancelled his Supersonic Account and we were hoping that my line will be disconnected and released. This was done two months ago and I waited until the 1st of October but alas... my Supersonic connection is still active and my line not released. I am also now enjoying the benefit of free internet since my account has been closed a long time ago and my brother's account as well...
In the meantime I have an ISP who is unable to activate my line since Supersonic just cannot seem to release it. So I am hereby notifying Supersonic... that I am enjoying free internet by Supersonic in the hope that my line will finally be released...
SP
Sarel P's update01 Oct 2020, 13:21
Reviewer Update
I cancelled my line with Supersonic in may but we had two vuma/supersonic lines on the property.
Mine and my brothers...
Supersonic accidentally disconnected and released my brother's line and mine was still active.
After numerous phone calls and escalations and hours and hours wasted Supersonic could not sort out the problem and my brother signed up with a new ISP (since his line was disconnected and released instead of mine).
He then went ahead and cancelled his Supersonic Account and we were hoping that my line will be disconnected and released. This was done two months ago and I waited until the 1st of October but alas... my Supersonic connection is still active and my line not released. I am also now enjoying the benefit of free internet since my account has been closed a long time ago and my brother's account as well...
In the meantime I have an ISP who is unable to activate my line since Supersonic just cannot seem to release it. So I am hereby notifying Supersonic... that I am enjoying free internet by Supersonic in the hope that my line will finally be released...