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Bongani M
1 reviews | Active since Sept 2021
27 Sept 2021, 17:02
Do not use these guys!
Customer Service is the worst!! These people care only about signing you up and then from there on it's your problem is they give you ****py service!
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
27 Sept 2021, 17:10Good day Bongani M
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Supersonic 's reply27 Sept 2021, 17:10
Official
Good day Bongani M
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
BM
Bongani M's updateReviewer Update
27 Sept 2021, 21:093 August I asked for a downgrade then I spent the entire August waiting for an email your agents said will be sent as a confirmation of my downgrade which never came. I called several times and I even spoke to a Nhlanhla Magagula who confirmed that my downgrade will be process and that end of this month I won't be charged for the unlimited bundle, today I get an SMS stating that I am being charged for a service I downgraded almost 2 months ago!
Why is the most fundamental thing, Customer Care, the worst thing about dealing with you guys? Worst is that there is no email trail for us to prove our cases. Give us an email so we can have proof of you not doing what you should be doing!
Why is the most fundamental thing, Customer Care, the worst thing about dealing with you guys? Worst is that there is no email trail for us to prove our cases. Give us an email so we can have proof of you not doing what you should be doing!
BM
Bongani M's update27 Sept 2021, 21:09
Reviewer Update
3 August I asked for a downgrade then I spent the entire August waiting for an email your agents said will be sent as a confirmation of my downgrade which never came. I called several times and I even spoke to a Nhlanhla Magagula who confirmed that my downgrade will be process and that end of this month I won't be charged for the unlimited bundle, today I get an SMS stating that I am being charged for a service I downgraded almost 2 months ago!
Why is the most fundamental thing, Customer Care, the worst thing about dealing with you guys? Worst is that there is no email trail for us to prove our cases. Give us an email so we can have proof of you not doing what you should be doing!
Why is the most fundamental thing, Customer Care, the worst thing about dealing with you guys? Worst is that there is no email trail for us to prove our cases. Give us an email so we can have proof of you not doing what you should be doing!
BM
Bongani M's updateReviewer Update
28 Sept 2021, 08:08Thank you!
BM
Bongani M's update28 Sept 2021, 08:08
Reviewer Update
Thank you!