DO NOT USE SUPERSONIC,EVER!!

I advised them I would be movingb into new premises on the 24th August and consultant advised that there was a connected line in my apartment and should take my current router with,was advised I would be given a call on the 28th and No call was received. On the 2nd September I received a message to say a router was going to be installed. I made a call which was hung up on after an hour after being transferred from one dept to the other . I wanted to know how a router would be installed with no NT box installed. Eventually I wrote on whatsapp and Twitter and I was told Vumatel would call to organize installation... The week of the 9th I was advised the same thing Today the 15th , I still have no internet, no NT box installed ... All I want from you guys is to ensure that I will not be billed for September and cancel my subscription... I have had it with Supersonic and I refuse to be frustrated daily because of you... And I will gladly contact Vumatel myself