JN
Jaco N

1 reviews | Active since Nov 2019

14 Mar 2021, 22:21

Do not use SUPERSONIC. They are the worst ISP in South Africa. Read my story.

It's been a month since placing my order with Supersonic. My fibre was already installed and everything. No installations required whatsoever. Vuma (not even complaining about their costs yet) installed the fibre box 3 weeks ago. Till today (since 16 Feb) have I received a Router and / or configuration settings. I launched numerous cases. 6 up to date. This is by far the worst company to do business with. The coordinators should be fired on the spot. They have no customer's service in place. Its been a horrific experience so far. I regret it to this day. Call centers are even worse. Not to eve. mention their technical department.

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Replies (1)
Supersonic
Supersonic 's reply15 Mar 2021, 14:40
Official
Good day Jaco.

My sincere apology for the delays and frustrations caused. I will be in contact with the relevant departments to resolve this as a matter of urgency.

Kindest Regards,
Joshua