DO NOT USE SUPERSONIC FIBRE

DO NOT USE SUBSCRIBE TO SUPERSONIC FIBRE!

To whom it may concern,

I am writing to express my deep frustration and dissatisfaction with the level of service I have received from Supersonic Fibre since signing up for your fibre service two weeks ago.

Despite completing the registration process and being told that my service would be connected, I have yet to hear from anyone regarding the installation or the status of my account. The status on your website still says "processing," and there has been no communication whatsoever from your side to provide clarity on the process or any expected timelines.

I have made numerous attempts to contact Supersonic through the provided WhatsApp number, which is advertised as a support line. Unfortunately, this line appears to be non-functional, as my messages have gone unanswered. Additionally, every time I call the sole office number listed on your site, I am left on hold for an excessive amount of time, depleting my airtime without ever reaching a representative.

This lack of communication and poor customer service is extremely concerning, especially considering I have already committed to your services. I trusted that Supersonic would provide the high-quality service it claims to offer, but this experience has been nothing short of disappointing.

I am urging Supersonic to address this issue immediately, provide clarity on connection status’, and improve your customer support system. Failure to respond or resolve this matter will leave me with no choice but to escalate this issue to consumer protection agencies and I have already considered alternative service providers.

Do not use this company.