DM
Dina M
1 reviews | Active since Jan 2024
26 Jan 2024, 18:06
Do not use supersonic!!!
Supersonic most probably the worst service provider. I have on multiple occasions send them proof of payments from almost a year ago. They keep on suspending my account and the after proof of payments are provided they activate my service again, months go by, I receive an email again stating I'm in arrears with the same invoices, proof gets emailed no response again, I get home and the suspended my account again. And I can not get hold of them to fix this. Absolutely shocking service. Never thought I would say this but they are by far worse than telkom. I do not recommend this company.
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Replies (2)0
Replies (2)Supersonic 's replyOfficial
26 Jan 2024, 19:17Good day, Dina,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply26 Jan 2024, 19:17
Official
Good day, Dina,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I revert with feedback as soon as possible.
Kind regards,
AM
DM
Dina M's updateReviewer Update
26 Jan 2024, 19:22I was just told your billing department works Mondays to Fridays so I will have no internet acces the whole weekend. This after I have done my part to email you time and again with proof of payments. We have paid for this poor ro none service we are getting.
DM
Dina M's update26 Jan 2024, 19:22
Reviewer Update
I was just told your billing department works Mondays to Fridays so I will have no internet acces the whole weekend. This after I have done my part to email you time and again with proof of payments. We have paid for this poor ro none service we are getting.
