DM
Dina M

1 reviews | Active since Jan 2024

26 Jan 2024, 18:06

Do not use supersonic!!!

Supersonic most probably the worst service provider. I have on multiple occasions send them proof of payments from almost a year ago. They keep on suspending my account and the after proof of payments are provided they activate my service again, months go by, I receive an email again stating I'm in arrears with the same invoices, proof gets emailed no response again, I get home and the suspended my account again. And I can not get hold of them to fix this. Absolutely shocking service. Never thought I would say this but they are by far worse than telkom. I do not recommend this company.

0
Replies (2)
Supersonic
Supersonic 's reply26 Jan 2024, 19:17
Official
Good day, Dina,
Thank you for reaching out to Supersonic. 
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I revert with feedback as soon as possible.
Kind regards,
AM
DM
Dina M's update26 Jan 2024, 19:22
Reviewer Update
I was just told your billing department works Mondays to Fridays so I will have no internet acces the whole weekend. This after I have done my part to email you time and again with proof of payments. We have paid for this poor ro none service we are getting.