1 reviews | Active since Aug 2020
Do not use Supersonic as your internet service provider.
I have exhausted absolutely every avenue to try and get my migration of my fibre activated but Supersonic have proven to be completely ***********. You call their call centre and speak to someone who then transfers you to someone else who then transfers you to someone else who still in the end cannot help. I have called everyday for a week and each time it seems the person on the other side has said something different and even requesting a new fibre line to be installed by octotel which has never been the case. Literally all I have done is change address to a place that is fibre ready and yet they keep telling me it will take 24 hours to activate, and after each 24 hours, still nothing, its been a week. All the while having to buy data because we are working from home while I have already paid for my supersonic service this month. I want my service cancelled and my money for this month bac****! The service has been outrageously bad and I am furious with Supersonic.
Sorry to see that you have experienced such issues being assisted. Kindly note that we are looking into this for you and will be in contact as soon as possible to assist.
Regards,
Sandra
Sorry to see that you have experienced such issues being assisted. Kindly note that we are looking into this for you and will be in contact as soon as possible to assist.
Regards,
Sandra
