HV
Herman V

1 reviews | Active since Mar 2021

09 Mar 2021, 09:59

*** DO NOT USE SUPERSONIC AS ISP ***

*** DO NOT USE SUPERSONIC AS ISP ***

Useless service, slow internet and constant line drops.

We've been experiencing daily line drops for two months now and I have stopped counting the number of phone calls we've made to get this fixed. All the call centre ever says is that we will get back to you in 24 hours. It is very clear that the Supersonic technicians have no idea what they are doing or that their infrastructure is busy collapsing. The call centre simply just gives you the same answer over and over. There are so many complaints and very bad reviews on here. We are also paying for 20mb up and down but only get 12mb at best.

I say again, do not use Supersonic. I will be closing my account with them and switching over to another company.

0
Replies (3)
Supersonic
Supersonic 's reply09 Mar 2021, 13:01
Official
Good day, Herman V.

My sincere apology for the inconvenience. I will be in contact with the relevant departments to resolve the matter.

Kindest Regards,
Joshua

Best regards,

HV
Herman V's update22 Mar 2021, 09:30
Reviewer Update
Follow up: Joshua did contact me and tried to establish what the problem is. It is now almost 2 weeks later and nothing has been done. I have to follow up to whole time with them and the only answer I get is that they are looking into it. I really don't think that they are capable of fixing the issue. I am paying for a stable connection at 20mb and I'm getting a very unstable connection that only goes up to 10mb at best.
Supersonic
Supersonic 's reply22 Mar 2021, 09:33
Official
Good morning, Herman V

I am requesting further assistance from the support engineer. I will revert shortly. 

Regards,
Joshua

Best regards,