MB
Michael B
1 reviews | Active since Feb 2015
18 Jan 2024, 16:37
Do not use supersonic!!!
Do not even bother to use supersonic! They have a fibre map in the website. Signed up and waited for installation! After 7 days they tell me my area doesn’t have fibre. This is despite my property previously and my neighbour had supersonic fibre!!!!!!! Calls aren’t answered. They can’t help. The WhatsApp message service is useless!!! They don’t reply for hours and then don’t give you more than a few minute time to respond before closing the chat! Do not use!! Absolutely awful.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
18 Jan 2024, 16:46Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply18 Jan 2024, 16:46
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
MB
Michael B's updateReviewer Update
18 Jan 2024, 16:51It is amazing how 30 mins before I wrote this Hellopeter message, I messaged on your WhatsApp help service and received this reply:
“Thank you, we are transferring you to the next
available agent to provide you with the products
available at your address.”
I am still waiting for the service consultant to reply! Still! Shows where your priorities are!
“Thank you, we are transferring you to the next
available agent to provide you with the products
available at your address.”
I am still waiting for the service consultant to reply! Still! Shows where your priorities are!
MB
Michael B's update18 Jan 2024, 16:51
Reviewer Update
It is amazing how 30 mins before I wrote this Hellopeter message, I messaged on your WhatsApp help service and received this reply:
“Thank you, we are transferring you to the next
available agent to provide you with the products
available at your address.”
I am still waiting for the service consultant to reply! Still! Shows where your priorities are!
“Thank you, we are transferring you to the next
available agent to provide you with the products
available at your address.”
I am still waiting for the service consultant to reply! Still! Shows where your priorities are!
MB
Michael B's updateReviewer Update
18 Jan 2024, 17:07I am still waiting for a reply on your WhatsApp help line! It has been 1 hour!
MB
Michael B's update18 Jan 2024, 17:07
Reviewer Update
I am still waiting for a reply on your WhatsApp help line! It has been 1 hour!
Supersonic 's replyOfficial
18 Jan 2024, 17:18Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply18 Jan 2024, 17:18
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
MB
Michael B's updateReviewer Update
18 Jan 2024, 19:35I am still waiting for a reply on your WhatsApp help line, 5 hours later. I am waiting for “the next available consultant”. Could supersonic be more unhelpful? Also your generic automated responses to Hellopeter are kind of against the point.
MB
Michael B's update18 Jan 2024, 19:35
Reviewer Update
I am still waiting for a reply on your WhatsApp help line, 5 hours later. I am waiting for “the next available consultant”. Could supersonic be more unhelpful? Also your generic automated responses to Hellopeter are kind of against the point.
Supersonic 's replyOfficial
18 Jan 2024, 19:48Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated to our sales team for further assistance. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply18 Jan 2024, 19:48
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated to our sales team for further assistance. Our sincere apologies once again. Regards Supersonic Team
MB
Michael B's updateReviewer Update
19 Jan 2024, 15:42I am still waiting!
MB
Michael B's update19 Jan 2024, 15:42
Reviewer Update
I am still waiting!