Do not use Supersonic

So this morning I've sat on hold for well over 2 hours just to talk to an agent and when I did get through my line which I canceled at the start of August isn't even canceled so I may have to sit with their terrible service for another month. The only reason I have no clarity as to if my line has been canceled is that we were transferred to someone else and set in another que for 40mins only to have our call dropped.

What I need from Supersonic is for them to release my line so I can install a new ISP but they are not even answering my calls. There service is unacceptable and I can't say enough that supersonic is an ISP you should stay well away from the line speeds are never what you pay for and the call center is of no assistance there is also a whatsup line but its a bit and will get you no where as it will direct you to their call center. And the call center will leave you frustrated as you either didn't get through after sitting in a 2 hour que or they will out right fail and say your problem has been escalated and this basically means your problem will never be resolved I've been escalated since March 2021.