Do NOT take out Fibre with Supersonic!

I subscribed to the free trial month for fibre that Supersonic offers and was told that I would be contacted just before the trial ends to confirm which package I would like to go with. I told the them on installation that I would go with the 20meg line for the trial but would then like to downgrade to the 10meg line after the trial.

More than a month after the trial the first communication from them came in the form of a bill for the 20meg line! Thereafter I tried contacting them on their WhatsApp service with no answer, I tried calling them numerous times and eventually got through. I had to explain to them so many times to fix my bill and change the package and it still is not resolved after more than a month!

They do not get back to you! They are misleading and do not inform you of how their subscription works! The worst customer experience ever!