DO NOT SIGN UP WITH SUPERSONIC!!! They are NOT worth the frustration!

Down the rabbit hole we go... this place does NOT know what they are doing. I signed up with supersonic for month to month Fixed LTE, first month went well until I started asking for a data balance, no-one was able to give me one. as time progressed I got capped - obviously I started communication with them to resolve this.

First I was given a usage report of someone else's account linked to mine (which was denied later on) so I decided to cancel my subscription - all of a sudden they wanted to make contact, promising that my account is my own and not linked to anybody else - promising me that they will send me detailed data usage reports (NEVER RECEIVED THIS), I was offered extra data but had to retract my cancellation...extra data does not make up for all the frustrations!!

No one acknowledged my cancellation emails (plural) and only after starting to make a scene, once again, I received a response stating that the cancellation will be processed.

NOW I received an invoice for January 2020 (my subscription cancellation month was December 2019) AND with an extra added subscription. SO, if one cancels your subscription, they add one rather...

Their own product is better managed by other service providers - Supersonic does not have their house in order and I will NOT recommend anyone to sign up with them, rather go with Axxess or Afrihost as you will be way better of with them.

I do believe that a personal visit to their offices will be happening if this is not sorted out today...